Settling into your new home: Utility Bills
When will I get my first bills?
Upon moving into your new home, the starting meter readings for all utilities will be noted on the Handover Certificate. Should you not receive a bill from your utility provider within three months, kindly get in touch with them, using the contact information found in the Home User Guide provided at move-in. From the date of legal completion, you are accountable for all utility expenses. Bear in mind to set aside funds for these charges, even if your first bill does not arrive within the initial three-month period.

Phone and Broadband
Each of our developments benefits from an Ultrafast Fibre network, although speeds cannot be guaranteed. Sometimes, telephone or broadband services may not be connected to the development or specific properties upon homeowners’ arrival. This is a common challenge faced by new homes and construction projects throughout the UK.
A few points to bear in mind:
These issues are not always due to problems with the network provider
- While the connection for telephone/broadband is provided by a network provider, customers are free to choose their own broadband and telephone service provider. Connection issues can sometimes be due to the service provider and not the network provider.
- Unfortunately, we can’t connect homes to the telephone network ourselves. Only the network provider can do this.